Our Commitment to Privacy
Copper Kettle Consulting (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information with care, transparency, and integrity.
We design our systems and services with privacy, security, and ethical data use at their core. We collect only what is necessary, use it responsibly, and safeguard it throughout its lifecycle.
Information We Collect
We may collect personal information when you:
- Contact us through our website or email
- Submit an enquiry or booking request
- Engage our consulting services
- Subscribe to updates or resources
- Participate in workshops or programs
This information may include:
- Name
- Email address
- Organisation details
- Role or job title
- Contact information
- Project-related information you choose to share
We do not intentionally collect sensitive personal information unless it is necessary for service delivery and provided with your explicit consent.
How We Use Your Information
We use personal information to:
- Respond to enquiries and requests
- Deliver consulting and advisory services
- Manage client relationships
- Provide agreed communications
- Improve our services and systems
- Meet legal and regulatory obligations
We do not sell, rent, or trade personal information.
We do not use client data for marketing, case studies, or public materials without explicit permission and appropriate anonymisation.
Data Minimisation & Ethical Use
Our approach is guided by data minimisation and ethical use principles:
- Collect only what is required
- Use information only for stated purposes
- Limit access based on role and necessity
- Avoid unnecessary duplication
- Retain data only as long as justified
We design our systems to reduce privacy risk and prevent misuse.
AI & Automated Systems
Where we use AI, automation, or data analytics tools in our operations or services, we apply strict governance controls, including:
- Human oversight
- Transparency of use
- Bias and risk assessment
- Secure data handling
- Purpose limitation
We do not deploy “black box” systems using client data without appropriate safeguards and consent.
Disclosure of Information
We may share personal information only:
- With trusted service providers who support our operations
- Where required by law
- With your explicit consent
- Where necessary to deliver agreed services
All third parties are required to maintain appropriate confidentiality and security standards.
Data Storage & Security
We take reasonable technical and organisational measures to protect personal information, including:
- Secure cloud infrastructure
- Access controls and authentication
- Encryption where appropriate
- Regular system reviews
- Staff confidentiality obligations
No system is completely secure. However, we work continuously to minimise risk and respond promptly to any suspected breach.
International Data Transfers
Some of our service providers or systems may store data outside Australia.
Where this occurs, we take reasonable steps to ensure overseas recipients comply with privacy standards consistent with Australian Privacy Principles and applicable regulations.
Cookies & Website Analytics
Our website may use cookies and analytics tools to improve functionality and user experience.
These may collect anonymised information such as:
- Pages visited
- Time spent on site
- Browser type
- Device information
You can control cookie settings through your browser preferences.
Access & Correction
You may request access to, or correction of, your personal information at any time.
To do so, please contact us using the details below.
We will respond within a reasonable timeframe and in accordance with applicable laws.
Retention of Information
We retain personal information only for as long as necessary to:
- Provide services
- Meet contractual obligations
- Comply with legal requirements
- Maintain business records
When information is no longer required, it is securely deleted or anonymised.
Your Rights
Depending on your location, you may have rights including:
- Access to your personal data
- Correction of inaccurate data
- Withdrawal of consent
- Restriction of processing
- Data portability
- Complaint to a regulator
We respect and support these rights.
Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be published on this page with a revised “Last updated” date.
We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact:
Copper Kettle Consulting
Email: privacy@copperkettleconsulting.com